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Safe and Secure Shopping

Sensitive Information is protected by 256-bit encryption SSL.

Rest assured that your personal and credit card information is safe with us. We utilize a firewall and also protect all transactions using Secure Sockets Layer (or SSL, sometimes referred to as a secure certificate), which is an encryption technology that works with Netscape, Microsoft Internet Explorer, and AOL browsers. This ensures that only we can view your personal information.

You know how a lot of people are scared of flying, even though it's statistically safer than driving? The same paradox exists for online credit card use versus traditional credit card use. Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the liability for you up to $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at our site while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting guidelines and procedures.

110% Price Match Guarantee

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110% Price Match Guarantee

Best Price Guaranteed

110% Price Match Guarantee

Semper Divina strives to provide 100% customer satisfaction. In an effort to exceed our customer’s expectations and become the preferred site for clothing and lingerie needs, we want to guarantee that our customers are receiving the lowest price of available online.

If you find an item for a lower price prior to purchase, let us know and if it qualifies – we will match 110% of the price difference.

If you find an item for a lower price after your purchase, let us know within 10 days of your purchase and we will refund 110% of the price difference.

Price Guarantee Terms & Conditions

- The item must be in stock at the competitor’s site and available for immediate purchase (item cannot be on backorder).

- The item must be the same exact color and size as the item available on semperdivina.com.

- The item must be offered by a genuine U.S. online retailer. We do not price match shopping engines, auction sites, closeout sites, or any other venues that are not independent retailers. This will be verified. Sites that sell illegal reproductions (counterfeits) and violate design copyrights of garments do not qualify. We work directly with the manufacturer and can verify if the site is an authorized seller of their products. Any sites or turnkey sites associated with lingerie-supplies.com (Wella Lingerie) are automatically disqualified.

- The item must be new and available at regular price – sales, clearance items, used, quantity discounts, rebates, special orders, membership pricing, and any other promotions are excluded.

- Shipping charges, sales tax, and any other charges are included when comparing the final price difference.

- Sale Items and Clearance Items at Semper Divina are excluded from price matching.

- Discounts and coupons are not included when comparing the final price difference.

- We will not compete with manufacturer pricing or violate pricing restrictions. All price matching must honor the RPM setup by the manufacturer. Any price matching inquiries that violate the RPM agreement will not be honored.

- Item being price matched will not qualify for any current promotions or coupons available at semperdivina.com

- If customer qualifies for a price match refund, the refund will only be applied to the original form of payment – up to and not exceeding the original payment amount.

- We reserve the right to deny a price matching guarantee for any reason. We also have the right to limit the price match guarantee if we believe the offer is being abused.

- Price Match Policy is subject to change without notice.

How To Price Match An Item

Whether the lower price is found prior to purchase or up to 10 days after purchase, click Contact Us to send the following information:

- If a purchase has been made – your order number. If a purchase has not been made – the name of the item you are trying to price match.

- The exact link of the item being price matched.

- The total purchase price of the item (the final price that would include shipping, handling (if applicable), and taxes.

- Your name, address, phone number, and email address.

We will review the price match request and determine if it qualifies under the terms and conditions of our price match policy. If the match is authentic, we will either provide 110% of the price difference in the form of a refund if the purchase has been made, or offer the requested item to you at 110% of the price difference. That’s right – we will not only match their price, but we will give you 10% of the difference.

Hassle-Free Returns

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Hassle-Free Returns

14 Day Return Window

Returns or Exchanges

We ask that all items are inspected as soon as they are received. We request that we are contacted within 48 hours of receipt if any problems arise (damaged item, missing items, wrong items, etc); otherwise, your order will be marked as correct and complete. Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:

1. You decided to cancel your order

If the order hasn't been shipped out yet and the credit card has not been processed, we can cancel the order and issue you a refund with no penalty. If the order is cancelled after the credit card has been processed, the order is subject to a 5% cancellation fee. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 5 below.

2. You received the product but the product is defective or damaged

If the item is defective, and it does not appear to have been damaged during shipping, please contact us and request a Return Merchandise Authorization Number. When submitting your request, please include your order#, item name, and sku#. Do not return an item to Semper Divina without a RMA#. Any items received without this number will be refused and returned. If the item is damaged or defective due to shipping damages, please see situation 3 directly below.

3. You received an item that appears to have been damaged during shipping

If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, you cannot file a shipping insurance claim. Please file a claim with the shipping company to recover cost. Semper Divina is not responsible for damages caused by shipping.

4. You've received the product but you've decided you want to return it

If you receive an item and decide to return it, you can do so if and only if all of the following requirements are met:

1) The item must be unopened, unused, and still in the original packaging.

2) The item must be returned within 14 days from the date of purchase for return or exchange.

3) You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.

4) The item can be returned (see item 4d under Return Claim Was Rejected for items that cannot be returned).

If you return an item without all four of the above requirements being met, the item will be refused and come back to you and no refund will be issued. If you meet all four of the above requirements, your refund will be issued in one of the following two manners (which we will discuss with you via email):

1) You can receive the full amount you originally paid for the returned item (less our actual cost for shipping and handling) as a store credit, OR

2) You can receive a refund for the amount you originally paid LESS our actual cost for shipping and handling in the original form of payment.

In either case, you are responsible for return shipping charges to return the product to us. 

If the item is a pair of shoes, the item must be returned it is original box. DO NOT use the shoe box as a shipping box. The item needs to be packaged in its original box THEN packaged in a shipping box. Items not shipped in the original box will be subject to a $10.00 repackaging fee. All shoes are subject to a 15% restocking fee.

Free Shipping

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Free Shipping

No minimum required. Free shipping anywhere in the US.

General Shipping

At Semper Divina, all shipments within the contiguous USA are free. Generally, orders placed with us will be processed within one business day and will normally leave our warehouse within two to three business days. A business day for Semper Divina is Monday through Friday from 8am to 5pm. Orders received after 5pm will be processed the next business day. Orders received after 5pm on Friday will be processed on Monday. Made to order items will take between seven to ten days to ship. Occasionally, due to unforeseen circumstances, a regular order may take up to five days to ship. If this happens we will be sure to contact you and let you know when your item will ship. Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent you via email as soon as that information becomes available to us. Generally we will ship all orders via UPS. We reserve the right to use any carrier.

Shipments To Alaska, Hawaii, Canada, and US Territories

We are happy to ship to one of these areas at no additional charge. To see expedited shipping cost to one of these areas, add a product to your cart and go through the checkout process. Costs are determined by your exact location. All free shipments to one of these areas will also ship within 3-4 business days. In most cases, your order will leave our warehouse within 3 business day.

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Free Standard Shipping

Anywhere in the US

General Shipping

At Semper Divina, all shipments within the contiguous USA are free. Generally, orders placed with us will be processed within one business day and will normally leave our warehouse within two to three business days. A business day for Semper Divina is Monday through Friday from 8am to 5pm. Orders received after 5pm will be processed the next business day. Orders received after 5pm on Friday will be processed on Monday. Made to order items will take between seven to ten days to ship. Occasionally, due to unforeseen circumstances, a regular order may take up to five days to ship. If this happens we will be sure to contact you and let you know when your item will ship. Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent you via email as soon as that information becomes available to us. Generally we will ship all orders via UPS. We reserve the right to use any carrier.

Shipments To Alaska, Hawaii, Canada, and US Territories

We are happy to ship to one of these areas at no additional charge. To see expedited shipping cost to one of these areas, add a product to your cart and go through the checkout process. Costs are determined by your exact location. All free shipments to one of these areas will also ship within 3-4 business days. In most cases, your order will leave our warehouse within 3 business day.

Backorder Guarantee

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Backorder Guarantee

We pay you to wait!

Backorder Policy

Semper Divina continues to outperform its competition by excelling in customer satisfaction. We understand how frustrating cancellations and backorders can be; however, in many cases these issues are beyond our control. Due to the inconvenience, we want to reward our loyal customers for their patience by providing a gift certificate when a backorder is established.

How It Works

Once an order is received and processed - if we must contact you and tell you that your item it is currently on backorder, you can either cancel your order or receive a $10 gift certificate for waiting. If you choose to receive the gift certificate, your item will remain on backorder until it is available to send - which could be a few days to a few months.

Backorder Policy Terms & Conditions

- If the item is cancelled after the gift certificate is rewarded, the gift certificate will be revoked.

- If the gift certificate is used during this time, the order may not be cancelled.

- We reserve the right to limit our backorder gift certificates if we believe the offer is being abused. - Backorder policy is subject to change without notice.

110% Price Match Guarantee

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110% Price Match Guarantee

Find it Lower - We Will Beat it!

110% Price Match Guarantee

Semper Divina strives to provide 100% customer satisfaction. In an effort to exceed our customer’s expectations and become the preferred site for clothing and lingerie needs, we want to guarantee that our customers are receiving the lowest price of available online.

If you find an item for a lower price prior to purchase, let us know and if it qualifies – we will match 110% of the price difference.

If you find an item for a lower price after your purchase, let us know within 10 days of your purchase and we will refund 110% of the price difference.

Price Guarantee Terms & Conditions

- The item must be in stock at the competitor’s site and available for immediate purchase (item cannot be on backorder).

- The item must be the same exact color and size as the item available on semperdivina.com.

- The item must be offered by a genuine U.S. online retailer. We do not price match shopping engines, auction sites, closeout sites, or any other venues that are not independent retailers. This will be verified. Sites that sell illegal reproductions (counterfeits) and violate design copyrights of garments do not qualify. We work directly with the manufacturer and can verify if the site is an authorized seller of their products. Any sites or turnkey sites associated with lingerie-supplies.com (Wella Lingerie) are automatically disqualified.

- The item must be new and available at regular price – sales, clearance items, used, quantity discounts, rebates, special orders, membership pricing, and any other promotions are excluded.

- Shipping charges, sales tax, and any other charges are included when comparing the final price difference.

- Sale Items and Clearance Items at Semper Divina are excluded from price matching.

- Discounts and coupons are not included when comparing the final price difference.

- We will not compete with manufacturer pricing or violate pricing restrictions. All price matching must honor the RPM setup by the manufacturer. Any price matching inquiries that violate the RPM agreement will not be honored.

- Item being price matched will not qualify for any current promotions or coupons available at semperdivina.com

- If customer qualifies for a price match refund, the refund will only be applied to the original form of payment – up to and not exceeding the original payment amount.

- We reserve the right to deny a price matching guarantee for any reason. We also have the right to limit the price match guarantee if we believe the offer is being abused.

- Price Match Policy is subject to change without notice.

How To Price Match An Item

Whether the lower price is found prior to purchase or up to 10 days after purchase, click Contact Us to send the following information:

- If a purchase has been made – your order number. If a purchase has not been made – the name of the item you are trying to price match.

- The exact link of the item being price matched.

- The total purchase price of the item (the final price that would include shipping, handling (if applicable), and taxes.

- Your name, address, phone number, and email address.

We will review the price match request and determine if it qualifies under the terms and conditions of our price match policy. If the match is authentic, we will either provide 110% of the price difference in the form of a refund if the purchase has been made, or offer the requested item to you at 110% of the price difference. That’s right – we will not only match their price, but we will give you 10% of the difference.

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